Welcome to "We are Open Mortgage!" a communication point for the corporate employees of Open Mortgage. This thing called Open Mortgage is a Tribe. The messages here are designed to remind us of who are as a Tribe, and who we are striving to be. It is intended as open communication, so please feel free to comment or opine on any entry.
Thank you for being part of, contributing to, and shaping the Tribe.
Here is a great article on customer service from LinkedIn.
I like the use of the phrase 'Brutally Aware' of your customer's experience. In 2013 we are going to do some communication experiments around this idea.
