Friday, August 31, 2012

Wednesday, August 22, 2012

Friday, August 10, 2012

Be Firm, But Kind

A situation that came up this week made me think about how we talk to our branches.

Wednesday, August 1, 2012

You are in touch with our customers more than anyone. You need to be the Keeper of the Message. YOU need to remind them who we are, and what we are about.