Friday, May 25, 2012

How to Get to the Best Solution

We have been improving processes, but we need to continue. We need to be sure we find the optimal solution, with least friction, and that we communicate it well.

Wednesday, May 16, 2012

The customer isn't always right...

The customer isn't always right, but they always deserve the benefit of the doubt. I need to ask you to continue to listen and help them in this time when it's so tough to get loans done.