Tuesday, October 29, 2013

Always Be Recruiting!

A great company requires great people, like you.  Help us find more like you.

Wednesday, October 23, 2013

Act Like You Own the Joint

How would you do things differently if you owned Open mortgage?

Friday, October 18, 2013

Wednesday, October 9, 2013

Tips for Great Customer Service

I saw this list in a post by Shep Hyken, author of Amaze Every Customer Every Time.  It's a great little reminder list so I'd really like you to scan down it and see if you couldn't try a couple of these.

  • Manage first impressions.  They set the tone.
  • Manage last impressions.  They create “lasting” impressions.
  • Show up on time.  Being late is a sign of disrespect to the people waiting.
  • Always do your best.
  • Smile.  It’s better than a frown or an expression of apathy.
  • Be accountable.  Don’t blame others and accept responsibility.
  • If a problem comes your way, you own it, even if it is not your department.
  • Even if you own the problem, and you do have to pass it on to someone else, circle back with the customer to make sure it has been resolved.
  • Show up early.
  • Stay late.
  • Do more than is expected.
  • Under promise and over deliver.
  • Be proactive.
  • Build rapport.
  • Aim for perfection, even if it is not a reality.
  • If there is a problem, respond quickly.
  • Return calls quickly.
  • Care! Don’t just act like you care.  Really care!
  • Be enthusiastic.
  • Always say, “Thank you.”

  • Thanks for considering these tips.  I appreciate it, and so do our clients!

    Wednesday, October 2, 2013

    Leaders Lead

    A thank you to the Leaders in Open Mortgage. But watch the video to find out who the 'Leaders' are.