Wednesday, October 9, 2013

Tips for Great Customer Service

I saw this list in a post by Shep Hyken, author of Amaze Every Customer Every Time.  It's a great little reminder list so I'd really like you to scan down it and see if you couldn't try a couple of these.

  • Manage first impressions.  They set the tone.
  • Manage last impressions.  They create “lasting” impressions.
  • Show up on time.  Being late is a sign of disrespect to the people waiting.
  • Always do your best.
  • Smile.  It’s better than a frown or an expression of apathy.
  • Be accountable.  Don’t blame others and accept responsibility.
  • If a problem comes your way, you own it, even if it is not your department.
  • Even if you own the problem, and you do have to pass it on to someone else, circle back with the customer to make sure it has been resolved.
  • Show up early.
  • Stay late.
  • Do more than is expected.
  • Under promise and over deliver.
  • Be proactive.
  • Build rapport.
  • Aim for perfection, even if it is not a reality.
  • If there is a problem, respond quickly.
  • Return calls quickly.
  • Care! Don’t just act like you care.  Really care!
  • Be enthusiastic.
  • Always say, “Thank you.”

  • Thanks for considering these tips.  I appreciate it, and so do our clients!