Wednesday, December 31, 2014

You Did Open Proud!

I have to share one last email with you to bring 2014 to a close.

Sunday, December 21, 2014

12/19/14 Update

I'll try to be quick so you can get back to work, and then get out of here for the holidays!

Thursday, November 20, 2014

Be Kind. Always.

I saw this image today and I really liked it. It kind of made me choked up.

Thursday, November 13, 2014

Coaching Time Coming Up. 8^)

I want to be sure you are doing your Q4 coaching, or at least preparing to start anew in January!

Wednesday, November 5, 2014

Monday, November 3, 2014

Boaz and The Armadillo



Do you all get Boaz's updates? He had a good one today. It's a great message about managing your attitude, AND it has an Austin armadillo! Check it out.

See the post here.

Have a great week,
Flash

Thursday, October 16, 2014

Email Challenge

I have a challenge for you, that will help us grow the company!

Tuesday, September 23, 2014

Friday, September 19, 2014

So Happy To Share This

Corporate folks, I'm so happy to share the video below. Steven Snyder is a friend who I saw speak recently. His message integrates things I already believed and practiced in a way that I think really makes them accessible to people. I ask you to do me a favor and take the 15 minutes it will take to watch the video. The technique he will talk about is a great way to reduce stress in your life, increase productivity without working harder, and increase your happiness.

I got to hear Steven for 3 hours, so if you have questions I will be happy to discuss details he had to leave out of a 15-minute TED talk.

Friday, September 12, 2014

What's Your Next Step?

You could be taking a class, or a seminar, or an online class!

Friday, September 5, 2014

Thursday, August 21, 2014

You Have The Power

Front-Line Employees: I want you to have the power! Watch below to see what I mean...

Friday, August 15, 2014

Wednesday, August 6, 2014

Tuesday, July 22, 2014

How Can I Help You...

Somehow I forgot to post this a few weeks ago, so here it is, a few weeks late. But I still think it's important you see it.

____________Original Post_________________

I was in Oklahoma last week and Joyce Boyer said something I want to share...

Tuesday, July 15, 2014

Hello From Paradise

Hey Guys,

Just wanted to say hello from paradise. The vaca is going great so far. Thanks for being the kind of people that allow me to leave without worrying! 8^)

This morning Tana found a new Weird Al song and I want you to hear it.  It's for people like Laura K and me, who care about grammar!  Enjoy.


Friday, June 27, 2014

One More Time

Guys I did a video a year and a half ago and I'd like you to watch it again. For you new folks who haven't seen it, it's a video of a session we had with a corporate trainer. It was about the power of paying attention to how you do things, and iterative improvement.

I'd like all of you to remember how powerful this experiment was, and how we all have the ability to make changes like this every day.

Tuesday, June 17, 2014

Thursday, June 5, 2014

Own It!

If you want to be the most successful in the long run, you need to own it!

Thursday, May 22, 2014

Are You Ready For The Rush?

We know the rush is coming. We've already had a couple rushes go by. Are you ready for the summer?

Friday, May 9, 2014

Know, Like, and Trust

I saw this cartoon and although it's sort of contrived, it resonates with me.





















Business is all about relationships. At a minimum, the customer expects, at least hopes, to do business with an organization they can count on. They pay good money for goods and services we provide. Don’t we want our happy and even loyal customers to have the feeling that they “know, like and trust” us?

However, maybe we should consider looking at this from the opposite direction. Do you know, like and trust your customers? As just mentioned, you want them to know, like and trust you, so aren’t they entitled to the same? You want them to be loyal to you, so do you act and behave in a way that the customer can feel a sense of loyalty from you?

If I am the customer.

I want you to know me. I want you to know who I am when I walk through your door. I want you to recognize me. I want you to remember what I bought or ordered the last time I was here.

I want you to like me. Sure, you probably like that I give you my hard earned dollars for whatever it is that you sell, but I want to feel as if you genuinely appreciate me for the business that I give you.

I want you to trust me. I’m not going to steal from you. I don’t want you to make rules, policies and procedures that make it difficult for me to do business with you – just because a very few people you may have done business with in the past have taken advantage of you. I want those policies to remind you that most customers, like me, are honest and good people.

When I go to a favorite restaurant, Koi Lantern, the owner knows me. He may even remember where I sat and what I ate the last time I was there. He takes interest in me. It’s obvious. That's the kind of relationship we should be working on with our branches, and our banks.

Have a great weekend,
Flash

Monday, April 14, 2014

Monday, March 24, 2014

Monday, March 17, 2014

Monday, March 10, 2014

Do You Get The 'Yield Curve'?

I think we should all keep learning. Me included. I saw a video this morning that looked like it might be interesting, so I watched it. It's on the 'Yield Curve'. Being a mortgage company we should all try to continue to improve our understanding of lending, and the financial markets. This is macro-economics, not mortgage, but still interesting.

Give it a quick watch.

There will be a test later.

Watch -> The Yield Curve

Wednesday, March 5, 2014

Happy People Stand Out! Be One!

I was around a bunch of people who were working, but were quite happy. It really made an impression on me, and I want to be sure we make that same impression on our clients.

Friday, February 21, 2014

Great Event!

We are having a great event, and I want to give you some feedback!

Tuesday, February 11, 2014

The Gift of Time

I love the idea of 'giving the gift of time'! I try to be a really patient customer for companies, but the truth is, I still hate it when they waste my time.

I think it's great to keep in mind how much branches appreciate it when we keep our turn times low and respond to calls and emails quickly. (even if they forget to mention it)

Wednesday, February 5, 2014

We Have Your Back!

At Open Mortgage we all have each other's backs. Let's make sure that's true, and be the best we can be.

The video I'd like you to watch is 'Why Leaders Eat Last' by Simon Sinek. It is located Here or go to Vimeo.com and search 'Leaders Eat Last'.

Wednesday, January 22, 2014

Friday, January 17, 2014

More Raving Fans for Open!

I want to show you some raving fans (of another company) and talk about how we have fans just like them.