You Did Open Proud!

I have to share one last email with you to bring 2014 to a close.

12/19/14 Update

I'll try to be quick so you can get back to work, and then get out of here for the holidays!

Congrats Again!

You've done it again!

Be Kind. Always.

I saw this image today and I really liked it. It kind of made me choked up.

Coaching Time Coming Up. 8^)

I want to be sure you are doing your Q4 coaching, or at least preparing to start anew in January!

Great October!

What a month we had, and there is more to come!

Boaz and The Armadillo

Do you all get Boaz's updates? He had a good one today. It's a great message about managing your attitude, AND it has an Austin armadillo! Check it out.

See the post here.

Have a great week,
Flash

Email Challenge

I have a challenge for you, that will help us grow the company!

It's Time For Your Shots!

Do me a favor and watch this video, then take action!

So Happy To Share This

Corporate folks, I'm so happy to share the video below. Steven Snyder is a friend who I saw speak recently. His message integrates things I already believed and practiced in a way that I think really makes them accessible to people. I ask you to do me a favor and take the 15 minutes it will take to watch the video. The technique he will talk about is a great way to reduce stress in your life, increase productivity without working harder, and increase your happiness.

I got to hear Steven for 3 hours, so if you have questions I will be happy to discuss details he had to leave out of a 15-minute TED talk.

What's Your Next Step?

You could be taking a class, or a seminar, or an online class!

Close Happy!

Happy closings are good closings! (and good business)

You Have The Power

Front-Line Employees: I want you to have the power! Watch below to see what I mean...

Aug 15th Update

Here is the latest. Have a great weekend, Flash.

The Latest 08/06/14

I have some updates about recent goings-on.

How Can I Help You...

Somehow I forgot to post this a few weeks ago, so here it is, a few weeks late. But I still think it's important you see it.

____________Original Post_________________

I was in Oklahoma last week and Joyce Boyer said something I want to share...

Hello From Paradise

Hey Guys,

Just wanted to say hello from paradise. The vaca is going great so far. Thanks for being the kind of people that allow me to leave without worrying! 8^)

This morning Tana found a new Weird Al song and I want you to hear it.  It's for people like Laura K and me, who care about grammar!  Enjoy.

One More Time

Guys I did a video a year and a half ago and I'd like you to watch it again. For you new folks who haven't seen it, it's a video of a session we had with a corporate trainer. It was about the power of paying attention to how you do things, and iterative improvement.

I'd like all of you to remember how powerful this experiment was, and how we all have the ability to make changes like this every day.

Ready for Lift-Off!

We are just about ready for lift-off, of BankCore!

Own It!

If you want to be the most successful in the long run, you need to own it!

Are You Ready For The Rush?

We know the rush is coming. We've already had a couple rushes go by. Are you ready for the summer?

Know, Like, and Trust

I saw this cartoon and although it's sort of contrived, it resonates with me.

Business is all about relationships. At a minimum, the customer expects, at least hopes, to do business with an organization they can count on. They pay good money for goods and services we provide. Don’t we want our happy and even loyal customers to have the feeling that they “know, like and trust” us?

However, maybe we should consider looking at this from the opposite direction. Do you know, like and trust your customers? As just mentioned, you want them to know, like and trust you, so aren’t they entitled to the same? You want them to be loyal to you, so do you act and behave in a way that the customer can feel a sense of loyalty from you?

If I am the customer.

I want you to know me. I want you to know who I am when I walk through your door. I want you to recognize me. I want you to remember what I bought or ordered the last time I was here.

I want you to like me. Sure, you probably like that I give you my hard earned dollars for whatever it is that you sell, but I want to feel as if you genuinely appreciate me for the business that I give you.

I want you to trust me. I’m not going to steal from you. I don’t want you to make rules, policies and procedures that make it difficult for me to do business with you – just because a very few people you may have done business with in the past have taken advantage of you. I want those policies to remind you that most customers, like me, are honest and good people.

When I go to a favorite restaurant, Koi Lantern, the owner knows me. He may even remember where I sat and what I ate the last time I was there. He takes interest in me. It’s obvious. That's the kind of relationship we should be working on with our branches, and our banks.

Have a great weekend,
Flash

Happy Earth Day!

An Earth Day challenge.

What Doesn't Work

Are you brave enough to find out what DOESN'T work?

Blow Anything Up Lately?

Sometimes that's what it takes to move forward!

The Big Pivot

Here is an exciting idea. At least I think it is!

Do You Get The 'Yield Curve'?

I think we should all keep learning. Me included. I saw a video this morning that looked like it might be interesting, so I watched it. It's on the 'Yield Curve'. Being a mortgage company we should all try to continue to improve our understanding of lending, and the financial markets. This is macro-economics, not mortgage, but still interesting.

Give it a quick watch.

There will be a test later.

Watch -> The Yield Curve

Happy People Stand Out! Be One!

I was around a bunch of people who were working, but were quite happy. It really made an impression on me, and I want to be sure we make that same impression on our clients.

Great Event!

We are having a great event, and I want to give you some feedback!

The Gift of Time

I love the idea of 'giving the gift of time'! I try to be a really patient customer for companies, but the truth is, I still hate it when they waste my time.

I think it's great to keep in mind how much branches appreciate it when we keep our turn times low and respond to calls and emails quickly. (even if they forget to mention it)

We Have Your Back!

At Open Mortgage we all have each other's backs. Let's make sure that's true, and be the best we can be.

The video I'd like you to watch is 'Why Leaders Eat Last' by Simon Sinek. It is located Here or go to Vimeo.com and search 'Leaders Eat Last'.

Find the Happy!

Last week a speaker reminded me that we can all find the happy.

More Raving Fans for Open!

I want to show you some raving fans (of another company) and talk about how we have fans just like them.

Q1 Feelings

Q1 is here.



Watch this video… youtube.com/watch?v=7Sw9Fh6uk4Q