Better and Better

I heard a speaker talking about how to create a great company, and I have some good news!

Brutally Aware

Here is a great article on customer service from LinkedIn.

I like the use of the phrase 'Brutally Aware' of your customer's experience. In 2013 we are going to do some communication experiments around this idea.

http://linkd.in/XCi5F5

Congrats Laura!

Here is an update on a change to senior staff. (Welcome Laura)