Saturday, December 15, 2012

Better and Better

I heard a speaker talking about how to create a great company, and I have some good news!

Saturday, December 8, 2012

Brutally Aware

Here is a great article on customer service from LinkedIn.

I like the use of the phrase 'Brutally Aware' of your customer's experience. In 2013 we are going to do some communication experiments around this idea.

Thursday, December 6, 2012

Congrats Laura!

Here is an update on a change to senior staff. (Welcome Laura)