Related to the last video, if we want to give people a great experience (at Open Mortgage, or in life) we have to avoid negativity.
Welcome to "We are Open Mortgage!" a communication point for the corporate employees of Open Mortgage. This thing called Open Mortgage is a Tribe. The messages here are designed to remind us of who are as a Tribe, and who we are striving to be. It is intended as open communication, so please feel free to comment or opine on any entry.
Thank you for being part of, contributing to, and shaping the Tribe.
Wednesday, June 26, 2013
Thursday, June 20, 2013
Improv and the Experience Economy
If we treat our work as a form of improv we may find we can improve our customers' experience, and our own.
Monday, June 10, 2013
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