Wednesday, June 26, 2013

Don't Fall For Negativity

Related to the last video, if we want to give people a great experience (at Open Mortgage, or in life) we have to avoid negativity.

Thursday, June 20, 2013

Improv and the Experience Economy

If we treat our work as a form of improv we may find we can improve our customers' experience, and our own.

Monday, June 10, 2013